Privacy Notice

Privacy notice

 

Vitality Group International (“Vitality”; “We”; “Us”; “Our”) owns and operates the website vitalityglobal.com. Guided by a core purpose of making people healthier through our behaviour-change platform that combines data analytics with rewards and incentives to inspire healthy change across the globe. Your privacy is important to us, and we want to be transparent about how we collect and use your personal information.

 

  1. Vitality’s Global reach

    With more than 26 years of experience, across 40 markets and over 30 million lives positively impacted, we’re excited to create shared-value globally.

    If you are visiting our website, then then this notice applies to you. You can use our website to keep up to date with the latest global Vitality research, events, product offerings, content and so much more.

     

  2. We collect some of your personal data

     

    2.1 If you reach out to us, you will be sharing some of your data with us When you use the “Get in touch” feature to contact us, you will share some of your details with us . We will collect the information you provided to us to assist you or communicate with you. This information can include:

    1. First name and last name*

    2. Company

    3. Email*

    4. Country*

    5. State/Region

    6. Business size

    7. If you are a Vitality member or not*

    8. Job Title

    9. Phone number

    10. Message*

      *Indicates mandatory information that we need to assist you or contact you.

       

    11. How will we use the personal information?

      We will only use your personal information in the following way:

      • For customer/member support and services;

      • To assist you when you use the “Get in touch” feature;

         

  3. How do we protect your personal information?

    We have implemented reasonable security measures, based on the sensitivity of the information in our possession, to safeguard your personal information. We have appropriate electronic and physical processes in place to protect your personal information from:

    • being disclosed without authorisation;

    • loss, misuse, and unauthorised access;

    • being altered or destroyed.

    No method of transmission over the Internet, or method of electronic storage, is 100% secure.

     

  4. Third party websites

    Our website contains links to other websites and mobile applications that are not owned or controlled by us or our clients. We provide these links to other websites or mobile applications for your convenience to participate. You can choose to submit your Personal Information when you visit these websites or mobile applications. Your rights will be governed by the third parties’ privacy policies and practices. We encourage you to carefully read their privacy notice and cookies policy and adjust your settings accordingly.

     

  5. Who do we share your personal information with?

    Internally, your personal information is only accessible to Vitality employees and Vitality contracted service providers. This is done only on a need-to know basis for the provision of services and support.

    Outside of Vitality, there are instances where we may disclose your personal information to our agents, service providers, Vitality partners, third-party partners, affiliates, and subsidiaries to enable them to perform functions or provide services on our behalf. These service providers are only allowed to process personal information for contracted business purposes.

    Way may share your personal information where we are legally required or allowed to do so.

     

    In some instances, we will only share your personal information with your consent. When this is the case, we will present you with a consent form where you can decide to give your consent. You can revoke this consent at any time.

     

  6. How long do we retain your personal information?

    We will only retain your personal information for as long as it is required for customer/member support or services. But generally, we will archive and stop using your personal information 3 months after we resolve any query or after we successfully assist you. We will only deviate from this where the law allows us to.

     

  7. You have rights

    You have the right to:

    • ask what personal information we have about you,

    • ask what personal information was sent to our suppliers, service providers, or any other third party,

    • ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you,

    • object to the processing of your personal information, and

    • lodge a complaint about our practices with the Data Protection Authority, in the appropriate jurisdiction.

       

      You can also choose to:

    • not give us any personal information. You can still use the website, but we will not be able to assist with any queries or complaints.

    • to receive marketing emails from us. You also have the choice to stop receiving marketing emails from us.

     

    For exercising your rights, it can take us up to 30 days to respond to your request because there are procedures that we need to follow.

    In certain cases, we may require proof of your identity and sometimes we may have additional requirements to make changes to your information. We may also need to refer you to a Vitality in your country.

     

  8. Share your feedback with us

We would love to hear from you. Send your feedback (good or bad) to info@vitalityglobal.com and we will be in touch.

We are situated at 120 S. Riverside Plaza, Suite 400, Chicago, IL 60606. Plus, you can also find us at 1 Discovery Place, Sandton, Johannesburg, South Africa. Have a privacy related question? Contact us on privacy@vitalitygroup.com.

If we cannot resolve your privacy related issue, you can lodge a complaint to the appropriate Data Protection Authority. We can’t list every Data Protection Authority in this Privacy Notice, but we are happy to provide their details to you on request.